This NYSSOS exclusive webinar will provide members with a better understanding of the NYS Department of Financial Services and Consumer Assistant Unit's oversight of health plans and insurers and how a physician can submit complaints for further investigation.

At the conclusion of the webinar, attendees will be able to:

• Identify what services the DFS Consumer Assistance Unit provides
• Understand the scope of DFS’ Authority (what types of insurers/health plans are under its jurisdictions)
• Interpret and categorize what types of complaints DFS receives from physicians
• Summarize what is permissible under NYS law and regulation regarding Prior Authorizations/Utilization Review/Clawbacks
• Navigate the DFS complaint portal
• Execute filing a complaint